QUESTIONS & ANSWERS

Frequently asked questions

Can’t find your answer? WhatsApp us on 065 208 9024.

Ordering & printing

How do I send my logo or design?

After you place your order, send your artwork on WhatsApp to 065 208 9024 or email it to hello@weprintgear.co.za with your order number. We send you a proof to approve before we print.

What print options are there?

Every garment is printed. Choose one A4 print (front or back) or A4 prints on the front and back. For bigger prints, extra positions, embroidery or anything special, WhatsApp us for a quote.

What file types can I send?

PNG with a transparent background (300 dpi) is best. PDF, SVG, AI and high-quality JPG also work. Not sure? Send what you have and we will check it.

Is there a minimum order?

No – you can order a single printed shirt. For bulk orders, WhatsApp us for a quote.

How long does it take?

Clothing is printed in 3–5 working days after you approve your proof. DTF and UV DTF transfers are printed within 1 working day and couriered the next day.

Can I see the colours and sizes?

Yes – choose them on each product page. Not sure about sizing? WhatsApp us and we will help.

Payment & delivery

How do I pay?

Securely online via Payfast: card, Instant EFT, SnapScan, Zapper and more. All prices include 15% VAT.

How much is delivery?

Pudo locker delivery countrywide R60, door-to-door delivery countrywide R120. Delivery is free on orders over R1 500.

How does Pudo locker delivery work?

Choose Pudo locker delivery at checkout and type your nearest Pudo locker in the box provided. You get an SMS with a code when your parcel is ready to collect.

Can I return a printed item?

Because every item is custom printed for you, we cannot accept returns for change of mind or wrong size chosen. If something is faulty or we made a mistake, contact us within 7 days and we will make it right.